Employer: DHL Global Forwarding – Grapevine, TX
Challenge
When I joined DHL, I was assigned the Houston region because of my prior experience working and living there. At the time, revenue growth had stalled, the customer base wasn’t expanding, and recurring client relationships were breaking down, creating friction with departmental goals. Cross-departmental alignment was lacking, and the region was at risk of losing momentum.
Solution
I took a proactive, hands-on approach. By expanding the customer base and reactivating dormant accounts, I generated new revenue streams and strengthened existing client relationships. I managed a $1.3 million sales pipeline using SAP CRM, ensuring opportunities were tracked and forecasts were accurate. To restore client confidence, I resolved bookkeeping challenges that had gone unaddressed while building tighter collaboration with the operations team, vendors, and customers. Taking on full P&L responsibility gave me the visibility to steer resources more effectively and drive profitability.
Outcome
The turnaround was clear. The Houston region generated $150,000 in new annual revenue, client satisfaction improved across more than 200 accounts, and cross-departmental collaboration became significantly more efficient. Most importantly, the region regained stability and was positioned for sustainable growth.